Returns & Cancellation Policy

Cancellation

  • You may cancel your order by contacting Nouveau Health Ltd on 02476363873 within 12 hours of placing the order.
  • If you cancel your order after we have dispatched the products you must return the products in accordance with the returns policies above, unopened and in their complete packaging, to our head office address (see contact us).


Returns

  • Please notify us of any returns as soon as possible.
  • Returns must be sent to us within 14 days of receiving your items.
  • You must notify us of any returns via email before sending back any items and include your invoice number and Returns Authorisation code within the parcel. We cannot guarantee a refund or refunds may be delayed if your invoice number and Authorisation Code isn't included in the parcel.
  • Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. We cannot accept and issue a refunds for any item which is damaged.
  • Orders will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure items are packed securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.